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Rationalizing the IT Support Services Budget for 2009: Three Things Enterprises Should Investigate by Citrix Online - GotoAssist April 01, 2009 - (Free Research) As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. This new IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategize cost reduction during the downturn. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC Elevates IT Efficiency to New Heights with Advanced Customer Services by Oracle Corporation December 2008 - (Free Research) Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Swiss manufacturer installs out-of-the-box storage area network in less than half an hour by Dell, Inc. March 2009 - (Free Research) The existing storage solution at Eternit (Schweiz) AG, was unable to meet the growing needs of the organization. The company wanted a solution that was scalable, cost efficient and easy to use. Read this case study to find out how Dell was able to assist with these goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Emerging Multicast VPN Applications by Juniper Networks, Inc. November 2008 - (Free Research) This paper provides background information on MVPNs, as well as describes emerging MVPN applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc. March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Virtualization in a Global Business-Computing Environment by Hewlett Packard Company and Intel April 2008 - (Free Research) Intel IT planned, engineered, and has implemented a virtualized business-computing production environment. This multi-year initiative has confirmed virtualization benefits including server consolidation ratios between 10:1 and 16:1, faster deployment, and faster recovery. This white paper explains how they implemented virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Info Support: Responding Faster to Customers by Dell and Microsoft June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Selecting a remote support solution to meet your needs by Citrix Online - GotoAssist June 2009 - (Free Research) In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical Steps to Simplifying Oracle Security Patch Management and Maintaining a Healthy Security Posture by Oracle Corporation May 2009 - (Free Research) This Webcast discusses how organizations can maintain the security posture of their Oracle database and effectively manage the critical patch update (CPU) process, and explores the configuration management features of My Oracle Support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist May 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personalize Your Support Experience with My Oracle Support by Oracle Corporation January 2009 - (Free Research) Personalize your support experience with My Oracle Support--our award-winning Web portal that offers you secure, anytime access to Oracle expertise. (DATA SHEET) VIEW ABSTRACT | GO TO

Improving Quality of Service for Oracle Database with My Oracle Support by Oracle Corporation December 2008 - (Free Research) Sean Bingham from Oracle Support, talks about how My Oracle Support, the next generation support platform, improves quality of service for Oracle Database deployments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. (WHITE PAPER) GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Pella Discusses My Oracle Support by Oracle Corporation January 2009 - (Free Research) In this videocast Jim Thomas, Director of IT Operations for Pella Corporation, explains how My Oracle Support has helped them push boundaries and take Pella from a prefix support to a predictive health-check environment. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Grupo Carvajal Increase Database Administration Productivity by 25% by Oracle Corporation January 2009 - (Free Research) In this videocast Eduardo Carrasquilla, Director of Infrastructure for Grupo Carvajal, discusses how My Oracle Support is a positive tool that has significantly enhanced database support. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InstallShield 2010 Premier Edition with Virtualization Pack by Acresso June 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. Try out InstallShield 2010 free for 3 weeks. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

PostgreSQL vs. MySQL - A Comparison of Enterprise Stability by EnterpriseDB Corporation June 2009 - (Free Research) Many IT professionals generally recognize that PostgreSQL is better suited for enterprise database responsibilities than MySQL. In this paper you'll find an in-depth feature & performance comparison between the two. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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