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Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America Inc January 2006 - (Free Research) This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction by Wipro Technologies February 2009 - (Free Research) This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc. June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Offshore Java™ Development by Embarcadero Technologies, Inc. April 2009 - (Free Research) Software development work is increasingly being off-shored or outsourced as companies try to reduce costs in efforts to remain competitive. However, these solutions have issues and challenges that can ultimately end up costing a company more money in the long run. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization for Dummies by Blue Coat June 2009 - (Free Research) Most WANs see so much traffic these days that it's not just a matter of speeding things up. You also need comprehensive applications and user control before you can contain costs, enhance business productivity, and respond quickly to changing business requirements. Read this booklet to learn more about WAN optimization. (BOOK) VIEW ABSTRACT | GO TO

The Reality Facing the Mainframe World by Acxiom Corporation December 2008 - (Free Research) The mainframe is alive and processing. As a mainframe executive, various solutions are available to help address your challenges and meet the needs of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector by Alcatel-Lucent March 2009 - (Free Research) This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better together rich client PCs and cloud Computing by Intel Corporation March 2009 - (Free Research) Read this IT beief to learn how Intel IT has found that whether services are kept in-house or outsourced to the cloud, the ability to perform local computing on the client offers the best user experience and the flexibility to run different types of applications. (WHITE PAPER) GO TO WHITE PAPER

The Forrester Wave™: Order Management Hubs, Q4 2008 by Sterling Commerce November 2008 - (Free Research) In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Cost-Effective Database Administration Without Compromising Service Quality by Ntirety March 2009 - (Free Research) Ntirety provides a true Database Administration as a Service™ offering. This means a completely inclusive service that meets all your database administration needs. This white paper explains the key advantages of Database Administration as a Service™. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments by Tripwire, Inc. October 2008 - (Free Research) Read this paper to discover how Tripwire Enterprise is the first solution to effectively combine configuration assessment and file integrity monitoring, enabling automated and sustainable configuration control throughout virtual and physical infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Rational Web application security e-Kit by IBM June 2009 - (Free Research) Check out the IBM Rational Web application security e-kit to gain information and tools that reduce online threats and offer insights about web application security issues. (DOWNLOAD) GO TO DOWNLOAD

ESG White Paper: Enabling Enterprise Class Features for the Mid-Range: Focus on BlueArc Mercury by BlueArc Corp. July 2009 - (Free Research) Read this White Paper from ESG to learn about current data growth and consolidation challenges as well as BlueArc's new mercury series products, foreceful consolidation solutions, providing enterprise class file system features to support mid-range applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agentless Architecture: Agentless Backup is Not a Myth by Asigra Inc. April 2009 - (Free Research) Agentless backup is NOT a myth. The Asigra solution is proof because it requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. This paper serves as an introduction to Asigra's Hybrid Cloud Backup and Recovery Software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tipcast - Continuous data protection: Near vs. Real CDP? by FalconStor Software February 2009 - (Free Research) This PDF of a recent tipcast highlights the differences between continuous data protection and near-continuous data protection, and highlights the evolution of near-CDP. This tipcast also discusses the pros and cons of true continuous data protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitchcock Schools Protects SQL Servers and Data with Replay AppImage by AppAssure Software June 2009 - (Free Research) The IT group at Hitchcock is responsible for all the end-user devices, network equipment, and servers that support students, teachers, administrators, and education programs. Central to their mission is protecting data that resides on SQL servers. That would be a much bigger worry if it weren't for Replay AppImage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Replay AppImage Helps The Villiage Restore Any Exchange Object With a Few Simple Clicks of a Mouse by AppAssure Software March 2009 - (Free Research) This case study illustrates how Replay is saving a large property management company a tremendous amount of time and money by enhancing the backup process so it runs corruption-free and much faster when compared to traditional approaches. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Efficiency and Cost Control in Managing Network and Application Management by Fluke Networks June 2009 - (Free Research) Read industry analyst Enterprise Management Associate's white paper and you'll learn key strategies to make the transition from reactive to proactive operations, how taking a "lifecycle approach" reduces costs and improves performance, and how to reduce "time to repair", prevent problems and optimize your existing infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities by Blue Coat March 2008 - (Free Research) This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat and VMware by Blue Coat December 2008 - (Free Research) Check out this solution brief to see how the joint Blue Coat and VMware solution enables IT organizations to consolidate servers and perform disaster recovery operations in real-time, without the risk of performance degradation due to latency or limited bandwidth. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Ethernet 10/100/1000 Copper Taps, Passive or Active? by Gigamon July 2009 - (Free Research) This article presents an overview of the various Ethernet 10/100/1000 physical layer technologies for the copper medium. It discusses the pros and cons of active versus passive tapping and why active tapping is preferred for Gigabit Ethernet running over the copper medium. The switch-over behavior of active relay-based tapping is also presented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackboard Ensures E-Mail Availability with AppAssure's Replay AppImage by AppAssure Software June 2009 - (Free Research) What happens to a business like Blackboard when email stops working? Orders aren't received. Support messages aren't sent. Communication stops. With Replay AppImage fully implemented, Blackboard is only minutes away from complete Exchange recovery should they experience anything from a small glitch to a full-blown disaster. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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