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Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America Inc January 01, 2006 - (Free Research) This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector by Alcatel-Lucent March 2009 - (Free Research) This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization for Dummies by Blue Coat June 2009 - (Free Research) Most WANs see so much traffic these days that it's not just a matter of speeding things up. You also need comprehensive applications and user control before you can contain costs, enhance business productivity, and respond quickly to changing business requirements. Read this booklet to learn more about WAN optimization. (BOOK) VIEW ABSTRACT | GO TO

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence by myDIALS Inc. November 2009 - (Free Research) This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Rapid Data Recovery for Credit Union Core Processing Applications by Vision Solutions December 2008 - (Free Research) EchoStream for AIX is a proven solution to the data recovery problem that is in use at a variety of referenceable accounts today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sawmill 8 - Web Log Analysis Tool by Flowerfire, Inc. May 2009 - (Free Research) Sawmill is a powerful hierarchical log analysis tool that runs on every major platform and operating system. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Five Building Blocks of Attack Coverage: Assessing the Quality of your Intrusion Prevention System by TippingPoint October 2009 - (Free Research) What makes one intrusion prevention system (IPS) better than another? The best way to answer that question is to assess each vendor's solution on the five building blocks of attack coverage: Knowledge of applications, threat engine performance, breadth and depth of coverage, accuracy, and timeliness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc. November 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Top 5 Server Monitoring Battles and How You Can Win Them by Nimsoft, Inc. November 2009 - (Free Research) The uses, requirements, and complexity of servers have all increased dramatically. Consequently, server monitoring has more importance in today's environments. This guide looks at some of the most pressing challenges you might face in ensuring optimal server performance. It offers insights into the tools and strategies for addressing these demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fact or Fiction: Enforcing Change Management and Configuration Management with Tools and Technologies by SearchSecurity.com October 2009 - (Free Research) This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Service Availability Tool by Fluke Networks November 2009 - (Free Research) The Service Availability Tool helps network technicians and administrators verify and troubleshoot network services quickly and easily. With the Service Availability Tool you can quickly verify service port status, measure response time, run TCP trace routes, and more. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

10 Key Actions to Reduce IT Infrastructure and Operations Cost Structure by Nimsoft, Inc. November 2009 - (Free Research) Infrastructure and operations (I&O) comprise 60% or more of total IT spending worldwide. I&O leaders are under intensifying pressure to reduce costs. This Gartner research note outlines the key actions that should be taken to change the I&O cost structure in the short term (through 2010) and in the longer term (during the next three years). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ESET NOD32 Antivirus 4 by ESET November 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use internet security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. (DEMO) VIEW ABSTRACT | GO TO DEMO

SQL Server Advanced Protection and Fast Recovery by Dell, Inc. September 2007 - (Free Research) It is critical that SQL Server environments are well protected and maintain integrity. This white paper highlights how iSCSI SAN solutions can simplify management and protect this data, while retaining flexibility in SQL Server environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority 8.0 by ScriptLogic Corporation April 2009 - (Free Research) A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle WebLogic Suite 11g: Benefit Your Business with Fast, Efficient Middleware by Oracle Corporation July 2009 - (Free Research) Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualize at the Speed of Your Business - The Dell Guide to Virtualization by Dell, Inc. and Intel December 2008 - (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of <i>your</i> business... (BROCHURE) VIEW ABSTRACT | GO TO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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