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Time to Rethink the IT Stack by ComputerWeekly.com November 23, 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bunnings builds on grid computing strategy with high-performance IBM® XIV® Storage Systems by IBM March 22, 2011 - (Free Research) When Bunnings, a retailer of home improvement and outdoor living products, needed to find a replacement for older storage systems that supported their vital business applications, they turned to IBM products. To learn how Bunnings benefited from this upgrade, read this case study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Device Support by LogMeIn, Inc. February 01, 2012 - (Free Research) Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Oracle Database Appliance by Oracle and Intel January 2012 - (Free Research) Learn more about why the Oracle Database Appliance is an ideal database system for customers who value simplicity and who seek to lower the costs and the risks of deploying a highly available database solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Next Step in Engineered Systems by Oracle Corporation January 2012 - (Free Research) Now for the first time, IT departments can gain the performance and cost savings benefits of an engineered system on a flexible, general purpose platform that supports a diverse set of legacy, new, and custom applications. Download this Executive Brief to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Datacenter Efficiency Through Server and Application Consolidation by Oracle Corporation June 2010 - (Free Research) The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Datacenter Efficiency Through Server and Application Consolidation by Oracle Corporation UK Ltd June 2010 - (Free Research) The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT hiring activity and salary changes for 2010 by ComputerWeekly.com February 2011 - (Free Research) Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact January 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Managed Services Survey Findings by ComputerWeekly.com July 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum Sentry™ - Web Services Security Gateway - Drive Return on Investment by Forum Systems Forum Sentry™ provides a security infrastructure that drives a return on investment by enabling secure XML and Web services communications for mission critical applications. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

DataNAS XP by Excel Meridian Data, Inc. The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Total cost of ownership (TCO) of Dell PowerEdge M710 and HP Proliant BL685c G5 blade solutions. by Dell, Inc. and Intel March 2009 - (Free Research) Enterprises of all sizes are deploying or considering deploying blade systems as a way to consolidate resources and lower their total cost of ownership. Read this white paper to learn about the total cost of ownership (TCO) for the Dell PowerEdge servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The ROI of Server Consolidation by Oracle Corporation UK Ltd December 2010 - (Free Research) In order to get funding for a significant server consolidation effort, IT professionals will have the greatest chance of success by building an ROI blueprint, delineating the costs, benefits and savings involved in the project. This white paper will discuss key considerations in assessing the ROI of server consolidation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM). (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

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