Virtualization | Storage Security | Data Security | Contact Center Management | Disk-based Backup & Storage/ RAID | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Activity Monitoring (BAM) | Business Process Outsourcing | Customer Service (General)

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Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance by SearchCompliance.com November 15, 2011 - (Free Research) In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 28, 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Analyst's take: Siemens product lifecycle management software solutions for aerospace industry by ComputerWeekly.com January 17, 2011 - (Free Research) Siemens supports solutions for service and sustainment in the aerospace and defense industries that enable companies to reduce service costs and time cycles while increasing profitability across the service life of products. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC VNXe Series Storage Systems by TFA International July 01, 2011 - (Free Research) This white paper introduces a storage solution designed to meet today's data growth challenges - a unified architecture designed for IT managers with limited storage expertise, this technology facilitates complete storage consolidation and features a simple, application-driven approach to shared storage. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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