Enterprise Systems Management | Business Intelligence Solutions | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Resource Planning (ERP) | Availability, Performance and Problem Management | Application Management and Maintenance | Business Process Management (BPM) | Data Center Management | Virtualization | Technology Planning and Analysis

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Getting Started with Apache Camel and FUSE Mediation Router by FUSE September 01, 2009 - (Free Research) Download this interactive webinar that shows how to use Eclipse tooling and open source integration SOA tools to integrate enterprise systems and applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Getting Started with Apache Camel and FUSE Mediation Router by FUSE September 01, 2009 - (Free Research) Download this interactive webinar that shows how to use Eclipse tooling and open source integration SOA tools to integrate enterprise systems and applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Online Trial: Rational System Architect by IBM November 04, 2009 - (Free Research) Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Webcast - Towards a Smarter Enterprise: Driving Business Efficiency and Innovation by IBM November 05, 2009 - (Free Research) Join this webcast to learn how organizations can leverage process and technology analysis and planning; then design, execute and govern effectively and efficiently. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2009 ERP Report: Hospitality and Entertainment by Panorama Consulting Group November 03, 2009 - (Free Research) This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Anatomy of a PeopleSoft Enterprise Archiving Project by IBM February 01, 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell's SMART Approach to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Path Aware Performance Management for HP EVA and XP Array by Avnet, HP and Partners July 16, 2009 - (Free Research) This paper will address how current performance management challenges can be resolved through HP Storage Essentials Performance Edition (HP SEPE) software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Open and Affordable BPEL by JBoss, a Division of Red Hat July 17, 2009 - (Free Research) As more and more organizations are leveraging BPEL to specify orchestration of Web services, there is a growing need for a simple, open and affordable implementation. In this session, you learn how Red Hat plans to deliver an enterprise-class, supported, open source BPEL engine as part of the JBoss Enterprise Middleware portfolio. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

HP Integrity Server Blades and Oracle Real Application Clusters (RAC) in SAP application environments by Arrow ECS HP Group and Intel October 05, 2009 - (Free Research) Enterprises that rely on enterprise resource planning and business intelligence applications have a solution that can manage exploding volumes of data while lowering cost and simplifying operations. HP Integrity server blades are designed to be always available, always scalable, and always virtualized to support applications such as SAP. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Winning with HP Integrity servers for SAP with Windows Server 2003 by Arrow ECS HP Group and Intel October 01, 2007 - (Free Research) Companies face numerous challenges when managing and integrating information across enterprise business processes. Companies frequently choose an Enterprise Resource Planning (ERP) solution to fulfill business requirements. The leading ERP applications with the greatest market share are the mySAP ERP and SAP R/3 industry solutions from SAP AG. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plastics Manufacturer Sets Higher Standards of Performance with Rapid ERP Implementation from IQMS by IQMS April 30, 2009 - (Free Research) Read this case study to learn how IQMS's single source enterprise software solution EnterpriseIQ delivered significant results to a leading European plastics manufacturing company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Value Of A Comprehensive Integration Solution by Sterling Commerce March 11, 2009 - (Free Research) In November 2008, Sterling Commerce commissioned Forrester Consulting to investigate the value of a comprehensive integration solution (CIS) that encompasses the bulk of the enterprise’s integration needs. Forrester also conducted an online survey of key IT roles in selected geographical locations. This paper discusses the results of these studies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce September 01, 2009 - (Free Research) Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Red Hat and Intel: Moving Intelligence Forward by Red Hat June 01, 2009 - (Free Research) Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

MPLS: What Is It? What Can It Do for Me? by Global Knowledge January 23, 2009 - (Free Research) MPLS is a foundational technology that allows service providers and enterprise architects to offer state-of-the art networking to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SMART, Modular, Cost-Effective Steps to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security Platform by Trend Micro, Inc. August 26, 2009 - (Free Research) Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft July 22, 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

10 Key Actions to Reduce IT Infrastructure and Operations Cost Structure by Nimsoft, Inc. November 04, 2009 - (Free Research) Infrastructure and operations (I&O) comprise 60% or more of total IT spending worldwide. I&O leaders are under intensifying pressure to reduce costs. This Gartner research note outlines the key actions that should be taken to change the I&O cost structure in the short term (through 2010) and in the longer term (during the next three years). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Friendly Face of IT: User-friendly IT Management by Numara Software January 06, 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Change Management: Reduce the Chaos by Taking Control by Numara Software February 19, 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical and Flexible IT Service Management for the Real World by Numara Software January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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