IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Service Oriented Architecture (SOA) | Application Management and Maintenance | Business Process Management (BPM) | Customer Service (General) | Application Integration | Availability, Performance and Problem Management | Customer Relationship Management (CRM) | Data Center Management | Virtualization

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Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 27, 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 06, 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 21, 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 23, 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 25, 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Capturing The Potential Of Cloud -- How Cloud Drives Value In IT Enterprise by IBM May 18, 2011 - (Free Research) Nearly all CEOs are adapting their business models to cope with IT infrastructure challenges, and cloud adoption can support these changing business dynamics. (WHITE PAPER) GO TO WHITE PAPER

Getting cloud computing right by IBM May 04, 2011 - (Free Research) Cloud computing can potentially be a disruptive change to the way an enterprise’s IT services are delivered. We propose that examining a candidate cloud solution provider’s reference architecture should be a standard element of a CIO’s cloud vendor evaluation strategy. Learn more now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhance Your SLA Management Approach by CA Technologies. August 15, 2011 - (Free Research) Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 24, 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top business drivers for rehosting mainframe applications by HP October 07, 2011 - (Free Research) This case study explains how one retail giant improved business support services by rehosting its mainframe applications to HP integrity servers. Learn how they were able to overcome the integration difficulties connected to mainframe-based management, maximize use of open technologies, and much more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 01, 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Simplify SAP Management with a Cloud-based Utility Service by CSC July 28, 2011 - (Free Research) CSC SAP IU (Infrastructure Utility) is a cloud-based managed utility service supporting both production and development and testing environments. It delivers a virtualized infrastructure for SAP combined with the proven CSC management expertise in SAP, managed services and cybersecurity in a pay-as-you-go service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Cloud Services Canada by SunGard Availability Services January 18, 2012 - (Free Research) Discover the benefits of choosing a fully managed cloud services provider. Learn how SunGard Enterprise Cloud Services can deliver an on-demand, enterprise-class virtualized infrastructure and support for production applications including SAP, MS SQL databases, and MS Exchange, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building A Better Cloud by SunGard Availability Services January 18, 2012 - (Free Research) Developing the right cloud strategy and infrastructure able to support your future workloads is critical to simplifying your IT infrastructure. In this resource, explore the various considerations to keep in mind as you select a cloud services vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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