CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox by Global Knowledge July 2006 - (Free Research) Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the Dynamic Desktop with System Center Solutions by Microsoft September 2009 - (Free Research) System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect. (DATA SHEET) VIEW ABSTRACT | GO TO

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Encryption Key Management: A Technical White Paper by Quantum Corporation October 2007 - (Free Research) Quantum's Encryption Key Manager (Q-EKM) is a centralized key manager application that manages the encryption keys used as part of the LTO Ultrium 4 (LTO-4) drive-based data encryption process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server Advanced Protection and Fast Recovery by Dell, Inc. September 2007 - (Free Research) It is critical that SQL Server environments are well protected and maintain integrity. This white paper highlights how iSCSI SAN solutions can simplify management and protect this data, while retaining flexibility in SQL Server environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Cost of Ownership (TCO) of Dell, HP, and IBM Blade Solutions by Dell, Inc. and Intel October 2008 - (Free Research) This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating HP Data Protector Software with HP Data Deduplication Solutions by Hewlett-Packard Company December 2008 - (Free Research) This white paper will discuss HP Data Protector Software which fully supports HP data deduplication technologies allowing you to recover files more quickly while reducing your data management and storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Value of Compensation Management in the Insurance Industry by CSSI January 2007 - (Free Research) Changes in the insurance industry have generated a real need for effective, automated commissions and incentive compensation management solutions. This CSSI white paper describes some of the dilemmas carriers, MGAs, producers and support staff face, and it presents the advantages of using an automated system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 - 10-20Terabyte Data Warehousing by Dell, Inc. November 2008 - (Free Research) This white paper documents the performance of Microsoft SQL Server 2008 Business Intelligence and Data Warehouse solutions deployed on Dell PowerEdge servers with Dell PowerVault storage. Using the knowledge gained through joint development this white paper illustrates the cost-effective performance of Dell Solutions for SQL Server 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Augmenting the Value of ERP to Achieve the Perfect Plant by Apriso Corporation September 2008 - (Free Research) This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Show Me: Automatic Presentation for Visual Analysis by Tableau Software February 2008 - (Free Research) Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Federal Desktop Core Configuration: Achieving Compliance with the Lowest Total Cost of Ownership by Lumension August 2008 - (Free Research) Read about how the differences between different FDCC automation tools affect security and IT costs and learn how Lumension Vulnerability Management, an SCAP-validated solution helps agencies comply today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of an Information Strategy, A White Paper by Bloor Research by IBM December 2008 - (Free Research) In this paper we will discuss what an Information Strategy is, why it is important, and what it takes to build one. We will also consider IBM's Information Agenda, that company's approach to assisting in the development of an Information Strategy. (WHITE PAPER) GO TO WHITE PAPER

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft September 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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