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The Business Benefits of Cloud-Based Integration-Ready Modules by NTR Global October 12, 2011 - (Free Research) Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

See Tickets Puts Online Service Center Stage with Riverbed by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company’s valued customers receive optimal online service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for DR in the Cloud by SunGard Availability Services January 30, 2012 - (Free Research) This E-Guide is your ticket to learning today's best practices regarding DR in the cloud. Discover eight scenarios in which a private cloud is more valuable than traditional DR solutions, understand the pros and cons associated with disaster recovery in the cloud, and learn which types of organizations can benefit most from such a solution. (EGUIDE) VIEW ABSTRACT | GO TO

Network Evolution E-Zine: Next-Generation Network Management Techniques by SearchNetworking.com February 02, 2012 - (Free Research) The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles! (EZINE) VIEW ABSTRACT | GO TO

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 04, 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc. January 20, 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Enterprise-Wide Visibility with CA Application Performance Management by CA Technologies. June 28, 2011 - (Free Research) Managing application problems on the mainframe can be inefficient. View this video to understand how a solution that bridges application monitoring across mainframe and distributed systems can aid application performance. Get the information you need to identify and resolve issues sourced to the mainframe from an application perspective. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 17, 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Fluid Data Technology earns Top Honor with the Alvarado ISD by Dell Compellent May 06, 2011 - (Free Research) The Alvarado Independent School District is very proud of their high-tech infrastructure. However, archiving all of the students' valuable content demanded an enterprise storage solution. Read this Case Study to see how Alvarado solved their problem. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lord Grey School builds a dynamic infrastructure for thin client computing by IBM and Intel June 07, 2011 - (Free Research) Lord Grey School wanted to extend its thin client network into more classrooms, but its existing infrastructure lacked the capacity to support this expansion. Read this case study to see how the school solved the problem by deploying 18 new IBM® System x3550 M3 servers and an IBM System Storage® DS3400 disk storage system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com July 2010 - (Free Research) Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Laptop Backup: ESG guide to approaches and purchase considerations by Copiun August 2010 - (Free Research) This report highlights the challenges associated with endpoint data protection and management, how the problems are being addressed today, the advantages and disadvantages of these different data protection approaches, and the considerations for selecting the most effective solution for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software November 2007 - (Free Research) Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers. (DEMO) GO TO DEMO

Cloud Computing - What is its Potential Value for Your Company? by Google Apps January 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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