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Presentation Transcript: Reduce IT Costs by Rationalizing Your Application Portfolio by Informatica Corporation August 10, 2009 - (Free Research) Read this presentation transcript of the webcast "Reduce IT Costs by Rationalizing Your Application Portfolio" to learn the best practices of application retirement and how to effectively retire legacy applications and reduce IT costs while still having the ability to simply and efficiently access the retired data. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 30, 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Microsoft Windows 7, Dell reduces support costs by 25 percent and time to complete imaging work by 50 percent by Dell, Inc. September 01, 2009 - (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reduce Risk from Unauthorized Applications and Gain Stronger Endpoint Control by McAfee, Inc. September 04, 2009 - (Free Research) Check out this data sheet to learn about the key advantages and key features of McAfee Application Control. (DATA SHEET) VIEW ABSTRACT | GO TO

An IT Executive's Guide to Effective Unix Migrations with Dell Services by Dell, Inc. and Intel September 29, 2009 - (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 09, 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mercury Network Storage System by BlueArc Corp. August 01, 2008 - (Free Research) The BlueArc Mercury™ Server is a next generation network storage platform that consolidates capacity across multiple applications and simplifies storage management for businesses with mid-range storage requirements - without compromising performance and scalability. (DATA SHEET) VIEW ABSTRACT | GO TO

Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit by Dell, Inc. and Intel May 27, 2009 - (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

SMART Steps Toward Consolidated Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) BMC CONTROL-M is a powerful WLA (Workload automation) solution that should be in consideration for any WLA consolidation project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 02, 2009 - (Free Research) Check out this white paper, which discusses network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Value Of A Comprehensive Integration Solution by Sterling Commerce March 11, 2009 - (Free Research) In November 2008, Sterling Commerce commissioned Forrester Consulting to investigate the value of a comprehensive integration solution (CIS) that encompasses the bulk of the enterprise’s integration needs. Forrester also conducted an online survey of key IT roles in selected geographical locations. This paper discusses the results of these studies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Other Green - Storage Efficiency and Optimization by Symantec Corporation September 25, 2009 - (Free Research) This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! (VIDEO) VIEW ABSTRACT | GO TO

The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce the Pain of ERP Upgrades with Better Planning by SAP America Inc June 2007 - (Free Research) This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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