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CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

The Fast Track to Service Management Success: Software as a Service by CA Technologies. September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Business Rules Are Critical for Retail Success by FICO December 2011 - (Free Research) With customer centricity the rallying cry for today’s retailers, retail organizations must create systems that support highly personalized and targeted decisions across multiple channels. Learn how successful retail organizations are using business rules management for marketing and merchandising operations programs to achieve customer centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Optimizing Virtual Desktops by Riverbed Technology, Inc. May 2011 - (Free Research) Desktop virtualization customers are seeking to reduce support and maintenance costs, simplify management, replace traditional PC hardware, and increase security and resilience. Check out this white paper to learn why desktop virtualization may be a cost effective, efficiency promoting option for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Evaluating and Selecting a Secure, Managed File Transfer Solution by Ipswitch File Transfer February 2011 - (Free Research) This paper examines how recurring file and data transfers are the lifeblood of your organization, so each one is critical to your success. Ipswitch File Transfer’s line of solutions help your organization automate and streamline your most complex data transfers and workflow processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Six Success Factors for Building a Best-Run Marketing Organization by SAP America, Inc. October 2010 - (Free Research) This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. (WEBCAST) GO TO WEBCAST

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Podcast: Why Desktop Virtualization - Why Now? by Dell Inc., Intel, Citrix April 2011 - (Free Research) In this podcast, Dell explores the “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Why Desktop Virtualization - Why Now? by Dell Inc., Intel, Citrix April 2011 - (Free Research) In this transcription of a webcast, Dell explores this “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide by Cisco Systems, Inc. January 2012 - (Free Research) Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Desktop Virtualization - Why Now? by Dell Inc., Intel, Citrix April 2011 - (Free Research) In this webcast, Dell explores this “Next Generation of End User Computing.” Gain insight into how the evolving workforce is facilitating changes within IT. Learn how desktop virtualization can deliver the improved efficiency, stability, reliability and availability that is now critical for business success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Royal Flying Doctor Service Customer Success Story by BlackBerry September 2011 - (Free Research) Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Single Platform for Private, Public, and Hybrid Clouds by ePlus Technology February 2012 - (Free Research) Discover how you can support private, hybrid and public clouds on a single, unified platform and get the help you need to make your cloud deployment a success. Read more about this platform and the benefits of choosing a seasoned IT provider to help you transition to the cloud in this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ideal Enterprise Solutions: Sharing Real World Success Tips by BlackBerry December 2011 - (Free Research) View this webcast to learn ideal enterprise solutions. Listen in as Mark Howden from Research In Motion shares real-world success tips from customers, clients, and RIM themselves. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Guide: Tips to further explore the benefits of virtualization by Dell and VMware May 2011 - (Free Research) When it comes to virtualization, budget planning is the key to success for any organization. This e-guide reviews why no matter what kind of cost saving benefits virtualization promises, having an established budget is essential to help with new purchases, ongoing support and software licensing costs. (EGUIDE) VIEW ABSTRACT | GO TO

Reference Architecture Brief: Dell Virtual Remote Desktop Featuring VMware View 4 by Dell, Inc. and Intel November 2009 - (Free Research) To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

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