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Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless - Aironet 350 Series by Cisco Systems The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation January 30, 2009 - (Free Research) The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Multi-Modal Learning by SkillSoft Corporation Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Presentation Transcript: Virtualization 101 - Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This presentation transcript explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Server Virtualization 101: Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This podcast explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Server Virtualization 101: Part 3 The Many Applications of Virtualization by Dell and VMware December 03, 2009 - (Free Research) This videocast explores several virtualization applications, and details 10 common use cases for virtualization and it can help your company improve their IT infrastructure. Discover how to enhance your disaster recovery and high availability plans without draining the IT budget. (VIDEO) VIEW ABSTRACT | GO TO

Retailers Gain Simple, Budget-Friendly WLAN Options by Aerohive Networks January 13, 2012 - (Free Research) This whitepaper explores new WLAN architectures and deployment models that have emerged which offer more options to help retailers get what they need while sticking to their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Loyalty Conundrum by SAP America, Inc. September 30, 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 25, 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Key Strategies for Deploying Enterprise Mobility Applications by SAP America, Inc. September 30, 2011 - (Free Research) This whitepaper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to ongoing support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf November 29, 2011 - (Free Research) With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. (EZINE) VIEW ABSTRACT | GO TO

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Simplify – Support Services from HP – HP Business Decision Appliance Optimized for MS SQL Server 2008 R2 by HP and Intel May 25, 2011 - (Free Research) Empower your business with self-service analytics, delivering business insights at the speed you need to gain a competitive advantage. Read this resource now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Health Insurance Fraud Detection and Prevention with Sybase IQ by Sybase, Inc. May 09, 2011 - (Free Research) This paper discusses the benefits of analytics servers. It details Sybase IQ, a high performance analytics server designed specifically for mission-critical business intelligence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 17, 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Cloud-Based Integration-Ready Modules by NTR Global October 12, 2011 - (Free Research) Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Virtualizing Enterprise Application Infrastructure with Oracle’s Chip Multithreading Technology by Oracle Corporation January 01, 2010 - (Free Research) This white paper is intended to inform senior decision-makers about the business benefits associated with virtualizing IT infrastructure by using breakthrough CMT technology from Oracle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Cloud Computing with Professional Services by CA Technologies. June 24, 2011 - (Free Research) In this eGuide, you will learn some of the applications that currently exist in the cloud and how managed services work hand-inhand with such applications as a value-added resource for your channel business. (EGUIDE) VIEW ABSTRACT | GO TO

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. January 24, 2012 - (Free Research) Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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