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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 13, 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc. January 2012 - (Free Research) Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc. May 2011 - (Free Research) How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc. May 2011 - (Free Research) This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Mobile Device Support by LogMeIn, Inc. February 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Value can Immidio Offer by Immidio January 2012 - (Free Research) This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Databases and ERP Selection: Oracle Vs. SQL Server by IFS January 2012 - (Free Research) In this paper, learn why the database layer is so important to the software selection of an enterprise resource planning (ERP) system. Also compare Oracle database to SQL Server databases. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Real World Desktop Virtualization - Why Processors Matter by Dell, Inc. and Intel April 2011 - (Free Research) Finding a server/processor platform that fully supports virtual desktop environments is key to success. Dell and Intel provide such a platform with servers, processors, and storage that are designed to run virtual environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

7 Ways Dell Compellent Optimizes VMware Server Virtualization by Dell Compellent March 2009 - (Free Research) As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Dell Compellent Optimizes VMware Server Virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips For Implementing Workforce Management Software by Infor WFM Workbrain January 2012 - (Free Research) Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform. (EGUIDE) VIEW ABSTRACT | GO TO

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

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