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Flexible Computing: Advanced End-user Productivity with Centralized Control by Dell, Inc. and Intel November 01, 2008 - (Free Research) Supporting an increasingly distributed workforce can be a huge drain on IT resources. By enabling a customized end-user experience with server-based control of data, settings, and applications, the Dell™ Flexible Computing Solutions suite of products and services is designed to simplify management, enhance security, and lower TCO. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

ePlus Enterprise Cloud - Your On-Ramp to Cloud Computing by ePlus Technology February 10, 2012 - (Free Research) With private cloud, businesses are able to offer scalable, on-demand self-service while reducing operational complexity and total cost of ownership. Discover how businesses can take advantage of seasoned cloud providers accelerate and tailor their cloud deployment to their specific needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to VMware View 5 by VMware, Inc. February 07, 2012 - (Free Research) VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about what this solution can offer. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Princeton Insurance Increases Flexibility, Strengthens Competitive Edge with Private Cloud by NetApp January 05, 2012 - (Free Research) When the business intelligence platform at Princeston Insurance reached its capacity, the company needed to reevaluate their overall storage strategy. This case study outlines the journey they took to find a new infrastructure solution to increase business agility, IT efficiency and cost-effectiveness. Read on to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 06, 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 21, 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PowerTerm WebConnect Enhancements for WS08 R2 Remote Desktop Services by Ericom Software June 23, 2011 - (Free Research) Organizations considering Windows Server 2008 R2 Remote Desktop Services (RDS) should know that WS08 R2 (RDS) alone does not sufficiently provide many critical capabilities. Ericom PowerTerm WebConnect - the alternative to Citrix, extends the functionality of WS08 R2 Remote Desktop Services (RDS) with advanced centralized management. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 25, 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc. February 01, 2012 - (Free Research) Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Capturing The Potential Of Cloud -- How Cloud Drives Value In IT Enterprise by IBM May 18, 2011 - (Free Research) Nearly all CEOs are adapting their business models to cope with IT infrastructure challenges, and cloud adoption can support these changing business dynamics. (WHITE PAPER) GO TO WHITE PAPER

Getting cloud computing right by IBM May 04, 2011 - (Free Research) Cloud computing can potentially be a disruptive change to the way an enterprise’s IT services are delivered. We propose that examining a candidate cloud solution provider’s reference architecture should be a standard element of a CIO’s cloud vendor evaluation strategy. Learn more now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 24, 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhance Your SLA Management Approach by CA Technologies. August 15, 2011 - (Free Research) Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Top business drivers for rehosting mainframe applications by HP October 07, 2011 - (Free Research) This case study explains how one retail giant improved business support services by rehosting its mainframe applications to HP integrity servers. Learn how they were able to overcome the integration difficulties connected to mainframe-based management, maximize use of open technologies, and much more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 01, 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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