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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Do SAP’s Rapid Deployment Solutions Really Speed Time to Business Value? by SAP America, Inc.
March 31, 2012 - (Free Research) SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers.
Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com
May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
The Cloud: Time for Delivery by ComputerWeekly.com
February 28, 2012 - (Free Research) This report from Capgemini, shows how organisations can navigate around ‘cloud confusion’ from suppliers pushing products rather than business solutions.
Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 27, 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
The mobile print enterprise by ComputerWeekly.com
February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.
Gartner: Two-tier ERP suite strategy - considering your options by ComputerWeekly.com
September 01, 2010 - (Free Research) Increasing numbers of companies are evaluating a two-tier enterprise resource planning (ERP) strategy; running separate lower-cost regional solutions for small-tomidsize subsidiaries, despite, in many cases, already rolling out a global ERP system.
One Size Does Not Fit All by SuccessFactors
April 26, 2012 - (Free Research) <p>This white paper presents two options for how to address talent management support: enterprise resource planning (ERP) software or a Software as a Service (SaaS)-based, best-of-breed strategy. Read now to decide for yourself which one is the best fit for your specific organizational needs.</p>
Sustainability through Managed Print Services by ComputerWeekly.com
April 09, 2012 - (Free Research) Managed print services offer far-reaching environmental benefits, helping a business reduce its carbon footprint, in addition to significant cost savings, according to this report from Quocirca.
Telefónica Moves into the Cloud: Case Study by Intel
August 18, 2011 - (Free Research) This case study explains why one company chose to incorporate the cloud into its growth strategy and highlights the solutions implemented and results achieved.
Windows 7 Snakes & Ladders by AppSense
February 01, 2012 - (Free Research) Migrating to Windows 7 can be a costly, complex and time consuming project. Learn how virtualization can actually reduce the time and cost of a Windows 7 migration while ensuring maximum user adoption. Inside, take our quick challenge to test your Windows 7 migration plan. Discover the advantages and pitfalls of a user virtualization strategy.
Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 10, 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
Efficient Storage Strategies for Virtualized Data Centers by Dell, Inc.
November 13, 2011 - (Free Research) This paper considers current data center storage challenges and outlines solutions and strategies that help meet the demands of increasingly virtualized IT environments while optimizing investments.
Microsoft Convergence 2012 by ComputerWeekly.com
May 01, 2012 - (Free Research) Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.
Reference Architecture Brief: Dell Virtual Remote Desktop Featuring VMware View 4 by Dell and VMware
November 24, 2009 - (Free Research) To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology.
Unleashing Cloud Performance by Riverbed Technology, Inc.
May 24, 2011 - (Free Research) Want to eliminate spiraling cost and complexity of your IT infrastructure? Riverbed can help by delivering cloud services with LAN-like performance across your organization. In this whitepaper, we explore how WAN optimization from Riverbed can deliver on the promise of accelerated cloud performance for widely distributed enterprises.
E-Guide: Get a Grip: Storage for Desktop Virtualization by Dell, Inc.
March 2012 - (Free Research) How much storage do you need to support a virtual desktop deployment? Discover how you can leverage capacity planning to balance performance and the high cost of storage and bandwidth in this expert e-guide. Plus, explore the pros and cons of storage virtualization and evaluate which storage strategies work best for your organization.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
The Fast Track to Service Management Success: Software as a Service by CA Technologies.
September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
The impact of Cloud on IT by ComputerWeekly.com
July 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.
Data De-duplication Experts by Quantum Corporation
June 2008 - (Free Research) Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools.
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