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Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Computer Weekly 22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com November 18, 2011 - (Free Research) In this week's Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EVENT) VIEW ABSTRACT | GO TO

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 12, 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

7 Ways Dell Compellent Optimizes VMware Server Virtualization by Dell Compellent March 09, 2009 - (Free Research) As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Dell Compellent Optimizes VMware Server Virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems September 13, 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Fluid Data Technology earns Top Honor with the Alvarado ISD by Dell Compellent May 06, 2011 - (Free Research) The Alvarado Independent School District is very proud of their high-tech infrastructure. However, archiving all of the students' valuable content demanded an enterprise storage solution. Read this Case Study to see how Alvarado solved their problem. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SharePoint 2010 Document Sets: Better Ways To Manage Content by Global Knowledge November 22, 2010 - (Free Research) This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Music Opportunities - market size, strategic analysis and forcasts by ComputerWeekly.com February 24, 2011 - (Free Research) Music services on the mobile handset are uniquely positioned to become a key platform within the music industry. Since the turn of the millennium, sales of physical music – CDs etc. – have slowly declined yearon-year, largely as a result of online piracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Turning Math into Movies with an HP Converged Infrastructure by HP and Intel March 18, 2011 - (Free Research) Infinite Frameworks required more bandwidth for additional digital effects sequences in full-length animated feature films but wanted to avoid deploying a new data center. Find out how they employed  an HP solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Case Study: London Borough of Hillingdon: Increasing data center visibility and financial transparency with sophisticated reporting by Dell Compellent June 30, 2011 - (Free Research) In recent years, the Hillingdon's IT team has faced nearly 100 percent year-on-year data growth, driven mainly by the e-mail volume increases, expanding document retention requirements and the proliferation of digital images in planning applications and property and highway inspections. Read this case study to learn Hillingdon's solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Information Governance Online Symposium by SearchCompliance.com November 14, 2011 - (Free Research) We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

CW+: Analyst's take: Benefits of Siemens product lifecycle management software for life sciences by ComputerWeekly.com January 03, 2011 - (Free Research) Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Hidden Costs of Using Free Tools for Helpdesk Support by LogMeIn, Inc. February 09, 2012 - (Free Research) Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 24, 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Reasons to Replace your Remote Support Tool by LogMeIn, Inc. January 20, 2012 - (Free Research) Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Data Warehousing Assessment Tool by Oracle Corporation December 12, 2011 - (Free Research) This tool offers you a better understanding of your organization’s ability to manage growing volumes of information. It only takes a few minutes to answer these questions and receive your score. Try it now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Planning your SAP BW strategy by Dolphin October 25, 2010 - (Free Research) As SAP customers plan their BI strategies in the face of support deadlines for BEx tools that are inching closer, many customers are contemplating their next steps with BW. In this e-book, readers will learn the keys to planning a successful SAP data warehousing strategy, and get help deciding what role BW should play in it. (EBOOK) VIEW ABSTRACT | GO TO

Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge July 15, 2010 - (Free Research) So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence 11g for IT Managers by Oracle Corporation October 19, 2010 - (Free Research) In this video, Tobin Gilman, Oracle Vice President of Product Marketing, explains how a unified business intelligence foundation, which includes production reports, dashboards, score cards, ad hoc queries, and OLAP analysis, delivers a logical representation of all your enterprise sources. (VIDEO) VIEW ABSTRACT | GO TO

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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