Contact Management | Customer Relationship Management (CRM) | Contact Center Management | Customer Service (General) | Customer Experience Management (CEM) | Call Center Management | Customer Interaction Management | Customer Self-service/ e-Self Help | Virtualization | Mobile Device Management | Customer Data Integration | Voice Logging and Quality Assurance Recording

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessment Cross-Channel Experience Assessment by IBM November 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

DataNAS XP by Excel Meridian Data, Inc. The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Make over your data center: Virtual-ready infrastructure simplifies IT and increases business value by Dell, Inc. and Intel March 2010 - (Free Research) By turning to a virtual-ready infrastructure, IT has the opportunity to create a next-generation architecture that fundamentally changes the way data centers work for the future. In doing so, IT has the opportunity to transform its own value to the organization by making the infrastructure more flexible and ready to move at the speed of business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. and Intel March 2010 - (Free Research) Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

InfoWorld Review: Dell AIM Automates Today's Data Center by Dell, Inc. and Intel February 2011 - (Free Research) Dell's adaptive infrastructure management (AIM) framework has something competitors don't: support for heterogeneous hardware. In a nutshell, it's possible to have a completely automated infrastructure using all Dell gear, or a nearly completely automated infrastructure using an array of hardware from other vendors. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

E-Guide: Top Reasons to Deploy Virtual Desktops Now by Dell, Inc. and Intel April 2011 - (Free Research) This e-guide from SearchVirtualDesktop.com details the top four reasons to deploy virtual desktops, including lower desktop support costs and application security improvements. Plus, gain expert insight from Brian Madden to learn how to sell desktop virtualization to traditional desktop admins. (EGUIDE) VIEW ABSTRACT | GO TO

Data Center Efficiency in the Virtual Era: Step 2 - Simplify by Dell, Inc. and Intel August 2010 - (Free Research) This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel June 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimized virtualization with Citrix, Dell, and Intel by Dell, Inc. and Intel September 2009 - (Free Research) By taking an end-to-end approach, Citrix, Dell and Intel have integrated their products and made highly flexible, centralized, optimized and virtualized computing a reality. This paper introduces the key components of this approach: simplifying IT, enabling flexible computing, optimizing datacenters, and rethinking the desktop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Flexible Computing: Advanced End-user Productivity with Centralized Control by Dell, Inc. and Intel November 2008 - (Free Research) Supporting an increasingly distributed workforce can be a huge drain on IT resources. By enabling a customized end-user experience with server-based control of data, settings, and applications, the Dell™ Flexible Computing Solutions suite of products and services is designed to simplify management, enhance security, and lower TCO. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Creating a Business Case for Desktop Virtualization by Dell, Inc. and Intel July 2010 - (Free Research) In this video, the speaker discusses the three key messages that IT leaders should include in their business case for desktop virtualization: increased security, manageability and flexibility for the end user. (VIDEO) VIEW ABSTRACT | GO TO

E-Guide: Expert Insight - Why Desktop Virtualization Is Complex and Which Applications to Consider by Dell, Inc. and Intel October 2010 - (Free Research) In this expert e-guide from SearchVirtualDesktop.com, learn about the complexities involved with desktop virtualization in comparison with server virtualization. Find out about the wide-array of virtual desktop applications that are available and learn which ones may be worth considering for your organization. (EGUIDE) VIEW ABSTRACT | GO TO

New Power for Turbo-Charging the Efficient Data Center by Dell, Inc. and Intel March 2010 - (Free Research) The value of data center virtualization continues to grow. This white paper discusses the features and benefits of the Intel Xeon 7500 series processor combined with Dell PowerEdge servers and VMware® vSphere™. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Single Platform for Private, Public, and Hybrid Clouds by ePlus Technology February 2012 - (Free Research) Discover how you can support private, hybrid and public clouds on a single, unified platform and get the help you need to make your cloud deployment a success. Read more about this platform and the benefits of choosing a seasoned IT provider to help you transition to the cloud in this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Physician Practice: Electronic Health Record (EHR) Subscription Services by Dell, Inc. August 2011 - (Free Research) With the provisions provided in the American Recovery and Reinvestment Act (ARRA), healthcare providers are now encouraged to adopt this technology. However, expenses needed to implement an EHR platform may create significant barriers for adoption. Learn about an EHR support tool that reduces the costs and risks associated with implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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