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Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Fit-for-Purpose Data Center Networking by Avaya December 2011 - (Free Research) The evolution of the network creates new opportunity, specifically for the convergence of storage and real-time traffic. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Virtualized Storage Environment with IBM Tivoli Storage Productivity Center by IBM January 2012 - (Free Research) This document provides a summary of how IBM Tivoli Storage Productivity Center supports the IBM System Storage SAN Volume Controller, and provides an in-depth description of the management capabilities that Tivoli Storage Productivity Center provides in a virtualized storage configuration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Virtualization-Optimized Date Center Networks by Global Knowledge January 2012 - (Free Research) Data center networks designed to support traditional client-server software deployment models can’t meet the performance and scalability requirements of the new virtualized data center. Explore how HP networking solutions is helping businesses meet the challenges of the new virtualized data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Advanced Data Center Network Architecture by Global Knowledge January 2012 - (Free Research) Today’s data center networks must be able to support tomorrow’s on-demand, virtualized IT environments. Discover how you can leverage a unified, virtualization-optimized infrastructure to meet escalating bandwidth and performance demands, security needs and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gain a Business Advantage with Intel®-Based Scale-Out Storage by Intel January 2012 - (Free Research) To keep up with rising data center demands, many organizations are turning to scale-out-storage, an architecture that fosters a flexible environment to cost-effectively support data growth. Read this white paper to learn how this approach can provide energy-efficient performance, data protection and scalability for your advanced data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering the data centre by ComputerWeekly.com January 2012 - (Free Research) A look at alternative approaches to managing energy for cost and/or sustainability reasons in data centres. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Building Virtualization-Optimized Data Center Networks by HP and Intel February 2011 - (Free Research) The new generation of virtualized data centers demand stringent performance, availability and agility. This white paper reviews the effects of server virtualization on the data center by demonstrating an approach to building more secure and automated networks that fully meet those demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the SMB IT Experience - Dell Expands Data Center Options by Dell, Inc. and Intel September 2009 - (Free Research) Dell has a full line of the latest sever and storage hardware and software to enable you to consolidate and virtualize your environment, control your costs, and satisfy all of your IT needs. To learn more about the newest line of single- and dual-socket servers and storage in the Dell lineup, please read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to build a business analysis centre of excellence by ComputerWeekly.com December 2010 - (Free Research) Many organizations are scratching their collective heads over how to build andmature a business analysis center of excellence (COE). Where do we start? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Microsoft Virtualization- From Data Center to Desktop by Dell and Microsoft April 2011 - (Free Research) This guide highlights scenarios that show how virtualization can enable server consolidation, business continuity, and an optimized desktop environment, among others, while examining the Microsoft those solutions. It also explains some of Microsoft’s technology partnership investments that support heterogeneous virtualization environments. (EGUIDE) VIEW ABSTRACT | GO TO

Efficient Storage Strategies for Virtualized Data Centers by Dell, Inc. November 2011 - (Free Research) This paper considers current data center storage challenges and outlines solutions and strategies that help meet the demands of increasingly virtualized IT environments while optimizing investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Application Grid Approach to a Modern Data Center by Oracle Corporation January 2010 - (Free Research) This paper examines the application grid approach to enterprise middleware, and looks at Oracle Fusion Middleware products, including Oracle WebLogic Server and Oracle Coherence, and their ability to drastically reduce data center sprawl and drive down operational costs by instituting an application grid methodology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gwinnett Medical Center relies on flexible storage to meet goals by Intel and HP September 2011 - (Free Research) Gwinnett Medical Center uses the HP storage area network (SAN) to support almost all of its critical clinical and enterprise management applications. Learn how the SAN supports the hospital system’s full range of McKesson applications, including EHR, pharmacy, physician portal, surgical management, PACS and radiology operations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Managing Data Center Transformation: Avoid 4 Common Pitfalls by HP October 2011 - (Free Research) To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 4-1. (VIDEO) VIEW ABSTRACT | GO TO

3 Tips for Planning Data Center Transformation by HP October 2011 - (Free Research) To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5. (VIDEO) VIEW ABSTRACT | GO TO

Priority Health Optimizes Data Center Efficiency with HP Integrity Servers and Blades by HP and Intel May 2011 - (Free Research) This real-world case study gives true insight into how an insurance industry IT organizations is applying new ideas to reduce the usage of physical space, power and cooling by updating their server infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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