Customer Experience Management (CEM) | Customer Relationship Management (CRM) | Storage Management | Virtualization | Customer Service (General) | Network Management | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Data Center Management | Customer Interaction Management | Social Networks and Community Management

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Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 06, 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Assessment Cross-Channel Experience Assessment by IBM November 17, 2011 - (Free Research) This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Fibre Channel SANs in a virtual server environment by Dell Compellent September 23, 2011 - (Free Research) In this podcast, Eric Siebert, a VMware expert and author of two books on virtualization, discusses Fibre Channel (FC) SANs for virtual server environments. Learn about the advantages and disadvantages of implementing FC SANs to support your virtual server platform. Listen to this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Implementing Fibre Channel SANs in a virtual server environment by Dell Compellent October 11, 2011 - (Free Research) This Q&A featuring VMware expert Eric Siebert divulges the advantages and disadvantages of implementing FC SANs to support your virtual server platform. (EGUIDE) VIEW ABSTRACT | GO TO

Dell | EMC CX4 Series - Flexibility by Intelligroup, Inc. August 2008 - (Free Research) Watch this video for a brief overview of the future-ready Dell/EMC CX4 Series arrays, focusing on the innovations, such as UltraFlex modular I/O and virtual provisioning of this highly flexible storage platform. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com February 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly 22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EVENT) VIEW ABSTRACT | GO TO

Why Business Rules Are Critical for Retail Success by FICO December 2011 - (Free Research) With customer centricity the rallying cry for today’s retailers, retail organizations must create systems that support highly personalized and targeted decisions across multiple channels. Learn how successful retail organizations are using business rules management for marketing and merchandising operations programs to achieve customer centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Cloud Computing with Professional Services by CA Technologies. June 2011 - (Free Research) In this eGuide, you will learn some of the applications that currently exist in the cloud and how managed services work hand-inhand with such applications as a value-added resource for your channel business. (EGUIDE) VIEW ABSTRACT | GO TO

Six Success Factors for Building a Best-Run Marketing Organization by SAP America, Inc. October 2010 - (Free Research) This paper discusses six success factors that will enable your marketing organization to overcome the challenges to reaching growth and profitability objectives. Continue reading to learn more about these six success factors and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. (ANALYST REPORT) GO TO ANALYST REPORT

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com May 2012 - (Free Research) This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Storage Magazine October 2011 by SearchStorage.com October 2011 - (Free Research) In the October 2011 cover story of Storage magazine, Phil Goodwin provides a status update on solid-state storage technology. Learn about the various use cases for solid-state storage and find out the different forms of solid-state technology on the market today. (EZINE) VIEW ABSTRACT | GO TO

Saint Francis Care by Ciena June 2011 - (Free Research) Saint Francis Care prides itself on delivering first-class healthcare services using leading edge technology. To ensure systems operate at peak performance and support more sophisticated future systems, Saint Francis leveraged a solution to help build a network capable of greater bandwidth, resilience, and flexibility without a large cost increase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days by Dell and VMware July 2008 - (Free Research) An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sybase IQ Accelerates Advanced Analytics by Sybase, Inc. June 2011 - (Free Research) This paper discusses a smarter approach to advanced analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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