Call Pay - KnowledgeStorm Non-Profit Results for Call Pay

November 15, 2010 - (Free Research) In the past, organizations handled the need for extra IT capacity with new servers and storage devices. But with rapid changes in technology, today’s data center may be unable to support tomorrow’s technology. Watch to see how the IBM® family of modular data centers gives your organization the flexibility to meet change - and pay as you grow.

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

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Your Private Cloud on a Single Server by Dell and VMware

May 02, 2012 - (Free Research) Though building a private cloud can seem too ambitious for SMBs, selecting the right technology can make it possible for businesses to support private cloud on a single server. Find out about the key components of a successful private cloud in this resource.

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Mobile Sense series Webinar - Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.

April 25, 2012 - (Free Research) <p>Organizations are permitting, and even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. This new BYOD model brings upon some challenges. Watch this webcast for best practice for mobile device management.</p>

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Miercom Report Avaya WLAN Controller 8180 by Avaya

December 02, 2011 - (Free Research) This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.

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Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives by SAP America, Inc.

June 19, 2009 - (Free Research) There's a trend toward enterprise information management (EIM), a practice that holistically coordinates teams and integrates tools, rather than having data and other information isolated and managed by independent teams using their own set of management tools.

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BlackBerry NFC Security Overview by BlackBerry

January 31, 2012 - (Free Research) Tune into this webcast to learn about the Near Field Communication (NFC) capabilities of BlackBerry smartphones – giving them the ability to share and exchange info simply by tapping the devices together.

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Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com

November 23, 2010 - (Free Research) Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it.

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CW+ Quocirca report: Reducing complexity and cost in mobile deployments by ComputerWeekly.com

October 04, 2010 - (Free Research) The automation of traditional paper based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.

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CW+ Open Group: Supporting requirements management in TOGAF by ComputerWeekly.com

October 08, 2010 - (Free Research) This White Paper discusses methodology and language support for requirements management in TOGAF.

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Oracle Database Appliance by Oracle and Intel

January 11, 2012 - (Free Research) Learn more about why the Oracle Database Appliance is an ideal database system for customers who value simplicity and who seek to lower the costs and the risks of deploying a highly available database solution.

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

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Windows 7 Review Guide by Global Knowledge

May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

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Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight

April 2008 - (Free Research) Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.

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What Value can Immidio Offer by Immidio

January 2012 - (Free Research) This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

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Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help by Riverbed Technology, Inc.

November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

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Retail Week Tearing Up the Rule Book by SAP America, Inc.

June 2011 - (Free Research) Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.

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