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Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 27, 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - What is its Potential Value for Your Company? by Google Apps January 19, 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 01, 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. (EGUIDE) VIEW ABSTRACT | GO TO

SAP Managed Services Survey Findings by ComputerWeekly.com July 05, 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: How to bridge the gap between business and social apps by ComputerWeekly.com November 02, 2010 - (Free Research) The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Threat Report: July 2010 by ESET August 13, 2010 - (Free Research) Read this paper to get a full analysis of ESET’s ThreatSense.Net®, a sophisticated malware reporting and tracking system, which shows that the highest number of detections this month with almost 12.47% of the total was scored by the Win32/Conficker class of threat. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The new virtual datacentre by ComputerWeekly.com February 02, 2011 - (Free Research) This report has been created by drawing together a series of 12 articles Quocirca wrote for SearchVirtualDataCentre.co.UK.  The articles look at the various aspects of creating a strategy for a flexible and effective data centre aimed at providing a platform to carry the business forwards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Evolution E-Zine: Next-Generation Network Management Techniques by SearchNetworking.com February 02, 2012 - (Free Research) The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles! (EZINE) VIEW ABSTRACT | GO TO

Sybase IQ Accelerates Advanced Analytics by Sybase, Inc. June 21, 2011 - (Free Research) This paper discusses a smarter approach to advanced analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Bottom-Line Benefits of Next-Generation Intelligent Storage by Dell, Inc. November 14, 2011 - (Free Research) While various emerging technologies are currently competing for finite IT dollars, next-generation intelligent storage represents a particularly compelling investment for several reasons. Read this brief white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Performance at the Crossroads by Hewlett-Packard Company November 30, 2011 - (Free Research) Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: ITPS overview by Hewlett-Packard Company November 30, 2011 - (Free Research) HP software is not just about IT management, it is transforming the way IT performs and guiding IT leaders to better building and operations. Watch this short video now to learn more. (VIDEO) VIEW ABSTRACT | GO TO

Exchange Insider E-Zine vol. 11: Office 365, mobile devices, Exchange security by SearchExchange.com November 01, 2011 - (Free Research) In this edition of the Exchange Insider E-Zine, explore how to migrate to Office 365, support mobile devices and protect your Exchange Server environment from the latest threats. (EZINE) VIEW ABSTRACT | GO TO

Complete Data Protection for Microsoft Exchange 2007 by Dell, Inc. June 06, 2011 - (Free Research) Check out this short white paper to see how Dell EqualLogic Auto-Snapshot Manager can provide your organization with comprehensive data protection for Microsoft Exchange 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying Backup and Recovery (Whorton Insurance) by Dell, Inc. May 10, 2011 - (Free Research) Check out this short case study to see how Whorton Insurance was able to to ease the burden on its IT staff and avoid adding more employees by deploying Dell PowerVault DL2000. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Combining data, application and process integration to improve IT productivity (Part 1) by Talend February 09, 2012 - (Free Research) Listen to this brief podcast now as James Taylor speaks about the benefits of taking a holistic approach to integration. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

2011 BI market study- Trends, tools and top vendors by Actuate January 16, 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improving Sales Effectiveness In a Buyer’s Market by SAP America, Inc. December 31, 2011 - (Free Research) This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Customer Loyalty Conundrum by SAP America, Inc. September 30, 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deliver the New Workspace Solution, Unifying Virtual Desktop, Voice and Video by Cisco Systems, Inc. December 23, 2011 - (Free Research) Take a look at this informative slideshow to learn how about a new desktop virtualization solution provides flexible, secure and uncompromised services while unifying your voice, video, and virtual desktops. (VIDEO) VIEW ABSTRACT | GO TO

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 04, 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Device Support by LogMeIn, Inc. February 08, 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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