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The Art of Social Sales by Oracle Corporation
November 2009 - (Free Research) Read this paper for a discussion from some of the top corporate leadership and thought leaders on how social selling, a.k.a. Sales 2.0, works in specific industries. Listen to what they have to say about how high tech, non-profits, retail, sports, and telcos do it.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Social media is not just for fun – it can transform your business by ComputerWeekly.com
January 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.
October 2008 - (Free Research) This document explores the ways real SAP customers have used VMware virtualization to: Optimize datacenter resources; Ease SAP upgrades, new implementations, and platform migrations; Better meet SLAs and Support service delivery to the business.
Gartner: How to bridge the gap between business and social apps by ComputerWeekly.com
November 2010 - (Free Research) The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
ABBYY TextGrabber + Translator Mobile App by ABBYY
September 2011 - (Free Research) This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.
Guide to using social media for customer support by ComputerWeekly.com
February 2011 - (Free Research) Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.
Advanced case management solutions for smarter decision making in banking by IBM
October 2011 - (Free Research) Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.
Retail Week Tearing Up the Rule Book by SAP America, Inc.
June 2011 - (Free Research) Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Boosting SQL-Based Decision Support Power and Performance with Dell’s Twelfth Generation Servers by Dell, Inc. and Intel
May 2012 - (Free Research) Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses.
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
A Guide for Building Productive, Collaboration Environments in SMBs by Dell, Inc. and Intel
March 2010 - (Free Research) This paper outlines the benefits and challenges of collaboration. It offers a guide to implementing an integrated collaboration environment based on Microsoft SharePoint and Dell servers with Intel processors that is designed for performance, availability, and the changing requirements of an SMB poised for growth.
Top 5 Tips for Choosing Mobile Computers by Intermec
May 2011 - (Free Research) Sorting through smart phones, PDAs and ruggedized computers for business use is no easy task. Rather than trying to stay on top of all the new products, companies can follow five basic tips to find the best option. This white paper explains these tips and how they can be applied to assist the enterprise mobile computer selection process.
Small Business Data Storage with Enterprise Dependability by Dell and Microsoft
March 2012 - (Free Research) This white paper outlines the features and advantages of the Dell PowerVault NX200 with Windows Storage Server 2008 Basic, optimized for small businesses that may not have the largest in-house IT team, but need robust and reliable storage.
Key Strategies for Deploying Enterprise Mobility Applications by SAP America, Inc.
September 2011 - (Free Research) This whitepaper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to ongoing support.
Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft
December 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.
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