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Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 27, 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuring Security in SQL Server by Global Knowledge February 10, 2009 - (Free Research) This document focuses on each level of security, starting at the server level and working our way down to database objects such as Server Security, Database Security, Schema Security and Object Security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple Cloud Identity Management (SCIM) by Ping Identity Corporation September 14, 2011 - (Free Research) The Simple Cloud Identity Management (SCIM) specification is designed to simplify cloud-based identity management, making it more convenient and cost-effective for users to move into, out of and around the Cloud. This white paper will show use cases that are mapped onto the appropriate pieces of the SCIM specification set that support them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to manage emerging technology in IT by ComputerWeekly.com February 10, 2011 - (Free Research) Different Emerging Information Technologies (EIT) have different impacts upon a business. Some EIT should be used as technical tools for supporting business to make business more efficient or effective; othersshould be used as strategic tools for leading, not merely supporting, a business to make a difference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Desktop Total Cost of Ownership: 2011 Update - Gartner Research by VMware, Inc. August 24, 2011 - (Free Research) Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 01, 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. (EGUIDE) VIEW ABSTRACT | GO TO

Cloud Computing - What is its Potential Value for Your Company? by Google Apps January 19, 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Managed Services Survey Findings by ComputerWeekly.com July 05, 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: How to bridge the gap between business and social apps by ComputerWeekly.com November 02, 2010 - (Free Research) The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Threat Report: July 2010 by ESET August 13, 2010 - (Free Research) Read this paper to get a full analysis of ESET’s ThreatSense.Net®, a sophisticated malware reporting and tracking system, which shows that the highest number of detections this month with almost 12.47% of the total was scored by the Win32/Conficker class of threat. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 25, 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic View to Virtualization: HP Enterprises to dramatically cut costs by HP and Intel May 10, 2011 - (Free Research) This podcast event provides important real-world perspectives on what virtualization is helping companies achieve, and offers suggestions on how to plan, deploy and managed virtualized environments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile Music Opportunities - market size, strategic analysis and forcasts by ComputerWeekly.com February 24, 2011 - (Free Research) Music services on the mobile handset are uniquely positioned to become a key platform within the music industry. Since the turn of the millennium, sales of physical music – CDs etc. – have slowly declined yearon-year, largely as a result of online piracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 24, 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Technology Perspective: Intelligent Data Management by Dell, Inc. November 15, 2011 - (Free Research) Intelligent Data Management is Dell’s overall approach to help enable IT organizations to evolve from managing the storage of their data, to managing and delivering the data as strategic information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM November 14, 2011 - (Free Research) Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Ways to Optimize Offsite Storage and Business Continuity: A WAN Optimization Primer for Storage Professionals by Silver Peak February 03, 2012 - (Free Research) Supported by results from specific case studies, this whitepaper shows how you can finally meet your recovery objectives, provide seamless failover between multiple sites, improve remote application performance, and lower your ongoing bandwidth costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Nestle Corporation saves $170 million from virtualization aided by CA Capacity Manager forecasts by CA Technologies. January 12, 2012 - (Free Research) This case study explains why one company chose to consolidate and virtualise its servers and describes the approach they implemented and the results they realised, including significant cost savings, reduction of floor space requirements, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lean Manufacturing by IFS January 11, 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Mistakes Companies Make and How to Avoid Them by SAP America, Inc. September 28, 2009 - (Free Research) This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering the data centre by ComputerWeekly.com January 16, 2012 - (Free Research) A look at alternative approaches to managing energy for cost and/or sustainability reasons in data centres. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

O'Keeffe & Swartz Chooses HP Networking in Converged Infrastructure Implementation by HP and Intel March 16, 2011 - (Free Research) Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HP Enterprise Mobility - Solution Overview Animation by Hewlett-Packard Limited January 04, 2012 - (Free Research) Discover more about anywhere, anytime connectivity and on-demand mobility, enabling better communication and connection with employees, customers, and others. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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