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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Managing the customer experience across channels -- a manager's guide by Oracle Corporation
May 06, 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge by Dell, Inc. and Intel
January 25, 2012 - (Free Research) This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services
January 13, 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating the path to satisfying online customer experience by Tealeaf
November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
(EGUIDE) VIEW ABSTRACT | GO TO

Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Limited
January 04, 2012 - (Free Research) Access this whitepaper to learn more about enterprise mobility: the changes, effects, and adoption.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 10 January 2012: What’s in store for IT this year? by ComputerWeekly.com
January 10, 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now.
(EZINE) VIEW ABSTRACT | GO TO

The Business Advantage of Server-based (Versus Peer-to-peer) Networks - A Guide for SMBs by Dell, Inc. and Intel
March 31, 2010 - (Free Research) This paper compares two SMB networking strategies: peer-to-peer and server-based. While peer-to-peer networks are simple, they are out-performed by server-based networks that optimize performance and availability.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide for Building Productive, Collaboration Environments in SMBs by Dell, Inc. and Intel
March 31, 2010 - (Free Research) This paper outlines the benefits and challenges of collaboration. It offers a guide to implementing an integrated collaboration environment based on Microsoft SharePoint and Dell servers with Intel processors that is designed for performance, availability, and the changing requirements of an SMB poised for growth.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Art of Social Sales by Oracle Corporation
November 30, 2009 - (Free Research) Read this paper for a discussion from some of the top corporate leadership and thought leaders on how social selling, a.k.a. Sales 2.0, works in specific industries. Listen to what they have to say about how high tech, non-profits, retail, sports, and telcos do it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social media is not just for fun – it can transform your business by ComputerWeekly.com
January 19, 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: How to bridge the gap between business and social apps by ComputerWeekly.com
November 02, 2010 - (Free Research) The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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