Customer Data Integration Software, Hardware, Services and Research Papers

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Combining data, application and process integration to improve IT productivity (Part 1) by Talend

February 09, 2012 - (Free Research) Watch this brief webcast now as James Taylor speaks about the benefits of taking a holistic approach to integration.

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The Customer Loyalty Conundrum by SAP America, Inc.

September 30, 2010 - (Free Research) In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.

(WHITE PAPER)

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Why Business Rules Are Critical for Retail Success by FICO

December 22, 2011 - (Free Research) With customer centricity the rallying cry for today’s retailers, retail organizations must create systems that support highly personalized and targeted decisions across multiple channels. Learn how successful retail organizations are using business rules management for marketing and merchandising operations programs to achieve customer centricity.

(WHITE PAPER)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Data Integration Platforms - Talend by Talend

August 01, 2011 - (Free Research) In this white paper, Philip Howard reviews the current market for data integration platforms, paying particular attention to open source offerings from Talend.

(WHITE PAPER)

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Data Quality: A Survival Guide to Marketing by SAP America, Inc.

January 05, 2011 - (Free Research) Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness.

(WHITE PAPER)

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Healthcare Payers Accelerate Business Performance with Sybase IQ by Sybase, Inc.

May 04, 2011 - (Free Research) Insurance providers must stay on top of revenue, sales performance, marketing effectiveness, and customer retention to strengthen the link between strategy and execution. Sybase IQ accelerates performance in the environment that insurance providers already have, enabling the growth of their solution as the business grows.

(WHITE PAPER)

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Oracle Database - The best choice for PeopleSoft Applications by Oracle Corporation

April 30, 2010 - (Free Research) This white paper discusses the business and technology reasons behind customers' continued choice of Oracle Database for their PeopleSoft application deployments.

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