Workforce Management Software, Hardware, Services and Research Papers

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Together, we can work smarter by IBM

October 05, 2009 - (Free Research) By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.

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Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc

June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

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Leveraging the Talent Supply Chain for a Competitive Advantage by SAP America Inc

January 2007 - (Free Research) This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.

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Leadership Training: Three Perspectives on Development Methods That Work by SkillSoft Corporation

December 2008 - (Free Research) In this brief, three top HR and talent development experts from Continental Automotive Systems, Vail Resorts Management Company, and ArvinMeritor share their insights on leadership training, giving three perspectives on development methods that work.

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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

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